Gold Plating is always bad

June 6, 2010 at 12:26 pm Leave a comment

Gold Plating is always bad. Always. No exceptions. Period. It is self induced scope creep. If you feel that customer has missed a feature on the requirements document and can benefit from it. You must try to negotiate that feature and try to put in the scope document. You should estimate cost for the feature, and assign appropriate resources. It is your responsibility as a Project Manager to keep scope under control, under all circumstances. By gold plating you are not delighting customer, but you are looking for trouble.

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